Privacy Policy for Monopoli Counseling LLC

Effective Date: September 1st, 2025

1. Introduction

Monopoli Counseling LLC ("we," "our," or "us") operates the website https://monopolicounseling.com. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website. By using our website, you consent to the practices described in this policy.

2. Information We Collect

When you submit a contact form on our website, we collect the following personal information:

  • First Name
  • Last Name
  • Email Address
  • Phone Number
  • Your consent to receive text messages for scheduling purposes
  • Your message or inquiry

We use Google Analytics 4 (GA4) to collect non-personally identifiable information about your use of our website, such as pages visited, time spent on the site, and device information.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries submitted through our contact form
  • Schedule consultations if you provide consent to receive text messages
  • Analyze website usage to improve our services
  • Comply with legal obligations and protect against fraudulent activity

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your information with:

  • Service providers who assist with website operations and data storage
  • Google Analytics, which processes anonymized usage data

We may also disclose information if required by law, court order, or to protect our rights, property, or safety.

5. Cookies and Tracking Technologies

Our website uses cookies to collect information about your use of the site. You can manage your cookie preferences through your browser settings.

6. Data Security and Retention

We implement security measures to protect your personal information. Contact form submissions are retained for up to 2 years unless a deletion request is made. Analytics data is automatically anonymized after 14 months.

7. Children's Privacy

Our website is not directed at individuals under 13. We do not knowingly collect data from minors.

8. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes via a website notice. Continued use after updates constitutes acceptance.

9. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us via the contact form on our website.

10. Website Disclaimer

  • The information on this website is provided for general informational purposes only and does not constitute medical or mental health advice.
  • Submitting a message through our contact form does not create a therapist–client relationship.
  • Please do not share confidential health information through the contact form.
  • If you are experiencing a medical or mental health emergency, call 911 immediately. In the United States, you may also dial 988 to connect with the Suicide & Crisis Lifeline.